Need information on tickets, passes, gift cards? Learn about what "No Passes" and "Special Engagement" actually mean and the restrictions on how passes can be used (with surcharges) to see just about anything.

  • What are the age groups for a Child and Senior tickets?

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    A Child ticket is 2 to 12 and a Senior ticket is 60+.

    Category: Ticketing

  • Tags: online convenience fees, ticketing fees, convenience fees

    What is your refund policy?

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    No refunds after printed showtime. Please call 888-440-4262 regarding an Online Ticket purchase or contact your local theatre management team. Convenience fees cannot be refunded.

    Category: Ticketing

  • Tags: online convenience fees, ticketing fees, convenience fees

    What is the convenience fee for?

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    To guarantee you are able to get your tickets to the hottest movies before they sellout we offer the convenience of purchasing tickets online. To ensure we are able to maintain this service for our valued guests we charge a small fee per ticket. The charge per ticket is displayed in the Order Summary which is shown on the right side of the screen during the purchase process. The convenience fees cannot be refunded.

    Convenience fees can be waived during the purchase process when an active AMC Stubs membership is entered.

    Category: Ticketing

  • What does "No Green or Red Tickets" mean?

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    Green and Red Tickets are valid for one admission to any movie except those distributed by The Walt Disney Company, including, but not limited to Disney, Pixar, marvel and Lucasfilm, Ltd. titles.  These tickets EXCLUDE ALL Disney movies including: ANT-MAN, BRIDGE OF SPIES, THE GOOD DINOSAUR, STAR WARS: THE FORCE AWAKENS, THE FINEST HOURS, ZOOTOPIA, THE JUNGLE BOOK, CAPTAIN AMERICA: CIVIL WAR, ALICE IN WONDERLAND: THROUGH THE LOOKING GLASS, and FINDING DORY.

    Category: Passes

  • Are there any restrictions on the AMC Green and Red Tickets?

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    Green and Red Tickets are valid for one admission to any movie except those distributed by The Walt Disney Company, including, but not limited to Disney, Pixar, marvel and Lucasfilm, Ltd. titles.  These tickets EXCLUDE ALL Disney movies including: ANT-MAN, BRIDGE OF SPIES, THE GOOD DINOSAUR, STAR WARS: THE FORCE AWAKENS, THE FINEST HOURS, ZOOTOPIA, THE JUNGLE BOOK, CAPTAIN AMERICA: CIVIL WAR, ALICE IN WONDERLAND: THROUGH THE LOOKING GLASS, and FINDING DORY.

    Red Tickets are not redeemable in California and New York.

    Category: Passes

  • What passes can be used?

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    AMC ReAdmit Passes, AMC GuestFirst Passes, AMC Guest Passes, and AMC Gold Experience tickets are accepted anytime, for any movie.

    However, surcharges may apply for special events and for enhanced movie experiences, such as RealD 3D, IMAX, and ETX films. Please visit your local theatre for specific details

    Category: Passes

  • How do I know if my pass is restricted for new releases?

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    This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements'.

    However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. Please visit your local theatre about upgrading your Silver Experience ticket.

    Category: Passes

  • Tags: no passes, special engagement

    What does "No Passes" or "Special Engagement" Mean?

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    Some types of passes cannot be used for newly released films. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Always look for the "No Passes" or "Special Engagement" description next to the film title.

    Category: Passes

  • Tags: pricing, prices, ticket prices, ticket price

    Where can I find information on prices?

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    Pricing varies by location. Please use the theatre locator tool to find a theatre near you. You can view prices by clicking on a showtime for the movie you'd like to see.

    Category: Ticketing

  • Tags: fandango

    What is your policy on tickets purchased through Fandango.com?

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    Tickets purchased through Fandango.com can be used at AMC theatres. You have the ability to waive the service fees on Fandango with AMC Stubs®. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. Still looking for answers? Try the Fandango FAQ for more information.

    Category: Ticketing