These terms and conditions govern the overall AMC Stubs® loyalty program. The AMC Stubs program consists of both a free program - AMC Stubs InsiderTM - and a paid membership program - AMC Stubs PremiereTM (collectively “Program”) brought to you by American Multi -Cinema, Inc. (collectively "we," "us," "our," "ours", “AMC Theatres”). Your participation or use of any membership or related benefits in the Program ("Membership") at any time subjects the user ("you," "your," "yours," "Member") to the provisions of these terms and conditions, as amended from time to time.
1. MEMBERSHIP AND GENERAL TERMS/CONDITIONS
a. Members of the Program agree to these terms and conditions (“Agreement”), as published and subject to periodic update at amctheatres.com/amcstubs. This Agreement replaces all previously published information, and Members have the responsibility to check for any updates. If this Agreement is updated, any changes will apply to all Members, including Members enrolled before AMC Theatres posts the updated text, except as may be prohibited by law. AMC Theatres may change this Agreement, in whole or in part, at any time without notice, even though changes may affect rewards and benefits earned before such changes.
b. By enrolling in the Program, Members agree to receive advertising, marketing materials and other Program communications, unless expressly disallowed as a profile preference. Members will be asked to provide an email address, name, and preferred theatre in order to receive benefits and reward notifications. We expect Members to submit and maintain accurate and current user information in connection with their Memberships. Periodically we will utilize the National Change of Address (NCOA) system to update the mailing addresses of accounts in our database through information provided by the United States Postal Service. Members can change their account information by (i) updating Member profile data through an authenticated amctheatres.com account, (ii) requesting an update from a crew member at the box office or Guest Service information desk of any AMC Theatres location in the US or (iii) calling Member Services toll free at 1-888-562-4262. We cannot assume any, and disclaim all, liability for correspondence, mail or e-mail that is lost, delayed or misdirected.
You may opt-in to receive rewards and offer notifications by SMS from AMC Stubs through the amctheatres.com website (“AMC Stubs Website”) or AMC Theatres’ mobile application. You will receive up to 10 text messages per month from AMC. Depending on the terms of your contract with your mobile telecommunications service provider, message and data rates may apply.
If at any time you want to stop receiving messages from AMC, you can opt-out through the AMC Stubs Website or AMC Stubs section of the application or, for SMS, by sending STOP to 272727. For help with these messages, send HELP to 272727. You may also call AMC’s customer service department at 1-888-562-4262 or you may send AMC Theatres your request in writing to the following address:
Attn: Privacy Manager
One AMC Way
11500 Ash Street
Leawood, KS 66211
Your mobile phone number will be removed or suppressed from the Program SMS text messaging database within 30 days of your opt-out. You will not receive any further SMS text messages from AMC Theatres unless you solicit the communication.
Note: expiration or cancellation of your Program membership does not automatically cancel your communication opt-in election; follow the steps outlined above to opt-out.
The following carriers are supported:
Alltel, AT&T, Boost Mobile, CellCom, Cellular One, Cellular South, Cincinnati Bell, Cricket, nTelos, Nextel, Sprint, T-Mobile, US Cellular, Verizon Wireless, Virgin Mobile, Interop, and Metro PCS.
c. Membership is valid at participating AMC Theatres US locations. Membership is open to residents of the US who are 13 years of age or older. If a Member is between 13 and the age of majority in his/her state or jurisdiction, the Member, by enrolling in the Program, acknowledges that he/she has obtained permission to do so from a parent or legal guardian. AMC Theatres does not knowingly collect information about individuals under 13 years of age. If you are a parent or guardian or other person and become aware of information collected from an individual under 13 years of age, please contact AMC Theatres immediately at the toll-free number above.
d. Membership accounts, benefits, points, special offers, and rewards (i) are nontransferable, except to a new membership account for the same member in the case of a lost or stolen account number, (ii) have no cash value and are not gift cards or gift certificates, (iii) may not be offered for resale, and (iv) are not redeemable for cash under any circumstance unless required by law. Accumulated points, rewards and special offers do not constitute property of the Member, nor are accumulated points, rewards and special offers transferable by the Member upon death, as part of a domestic relations matter or otherwise. Points, rewards, special offers, program cost, and other benefits of the Program may be taxable to the Member where required by law. Rewards may not be used toward the purchase of AMC gift cards.
e. Entities or persons using the Program for profit are not eligible to become or remain Members or to accumulate rewards. Membership is intended for individual use only, and is not available to organizations, legal entities or groups such as, but not limited to businesses, churches, daycare, non-profits, etc. Abuse of the Program, including failure to follow this Agreement, may result in cancellation of the Member’s Account, future disqualification from participation and forfeiture of all points, rewards and special offers accrued, in addition to other remedies available to us under applicable law. In connection with the enforcement of any provision of this Agreement governing the Program, AMC Theatres reserves the right to take appropriate legal action as it deems necessary and will be entitled to recover damages, attorneys’ fees and court costs as allowed by applicable law.
f. Members have the right to cancel their Membership at any time. If an AMC Stubs Premiere Member cancels his/her Membership during the first thirty (30) days of the initial, or any renewal term, he or she will be entitled to a full refund of the Membership fee for the Membership term during which such cancellation occurs, but only if such Member has not gained benefit from the program during such 30 day period. No refunds will be available for cancellation by Member after such thirty (30) day period or in the event of fraudulent behavior on the part of Member. If an AMC Stubs Premiere Member cancels his/her paid Membership, such Member may elect to move to the AMC Stubs Insider, no-fee, program or be removed from the Program in its entirety.
Members have a right to cancel by:
(i). Calling Member Services at 1-888-562-4262; or
(ii). Presenting their Member account number at the box office or Guest Service information desk of any AMC Theatres location in the US.
We reserve the right to terminate a Membership, including any associated accounts, without notice, for any reason in our sole discretion, including, without limitation, abusive, vulgar, or offensive behavior by the AMC Stubs member, or any member of the AMC Stubs party, towards any AMC Associate or other guest of AMC Theatres while on property, and our belief that continued use of such Membership would violate any provision of this Agreement or applicable law, or would otherwise be harmful to our interests. In the event of any such termination by AMC Theatres existing rewards will be valid until stated expiration date, unless earned rewards were a result of fraudulent behavior. Points, rewards and special discounts earned as a result of fraudulent behavior will be forfeited. Examples of fraudulent behavior that may result in Membership cancellation include, but are not limited to (1) making purchases either online, through AMC or third party vendors, or at the theatre and then refunding in an attempt to inflate spending or transactions on a Member’s account and (2) posting Member directed promotional offers or coupons, or a Member number on websites or reproducing for use by third parties or public websites.
We may terminate or alter any or all of the benefits available under the Program at any time with or without notice. In the event of our termination of the Program, at our election we may maintain Membership benefits until expiration of special offers.
AMC Stubs memberships may be closed and/or reward points reverted due to any type of computer or technical issues that may arise. This would include any type of electronic malfunctions or human error on behalf of AMC Associates. AMC will, to the best of its ability, attempt to later fix any accounts that were closed due to any of these reasons and reapply any outstanding rewards or points existing at the time the issue arose.
Members may be provided with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of the Member website at amctheatres.com. Each Member has the responsibility for the use of his/her own password and username to gain access to the AMC Stubs loyalty website page.
We will have no responsibility for Member’s inability to access such restricted portions of such website if Member has lost or forgotten username, password or other necessary code. Members can request a password reset be emailed to them at amctheatres.com/amcstubs.
g. From time to time, Members may be eligible for sweepstakes, contests or other promotions. Participation in such events shall be subject to the terms, conditions and rules published at the time of such event and applicable state laws.
The Program entitles Members to the following points, rewards, special offers, and other Membership benefits.
a. Accumulation of points – AMC Stubs Insider. AMC Stubs Insider members will receive 20 points per every one dollar spent on purchases at participating AMC Theatres by presenting or entering their member account number during box office and concession stand transactions, when purchasing tickets at an in-theatre kiosk, or when purchasing online at amctheatres.com and other approved ticketing partners. Points for concession stand and Dine-in-Theatre purchases will be awarded immediately to the members’ account. Points for all ticket purchases made at box office, kiosk, or online, will be placed into a pending status and awarded on the business day following the showtime of the purchased ticket(s).
Points earned expire in the event of inactivity. A member’s points expire after a period of 12 consecutive calendar months without a box office, kiosk, online, or concession purchase utilizing the member account number. (Per section (d) below, activated virtual rewards are subject to expiration)
b. Accumulation of points – AMC Stubs Premiere. AMC Stubs Premiere members receive 100 points per every one dollar spent on purchases at a participating AMC Theatres location by presenting or entering their member account number during box office and concession stand transactions, when purchasing tickets at an in-theatre kiosk, or when purchasing tickets online at amctheatres.com and other approved ticketing partners. Points for concession stand and Dine-in-Theatre purchases will be awarded immediately to the members’ account. Points for all ticket purchases made at box office, kiosk, or online, will be placed into a pending status and awarded on the business day following the showtime of the purchased ticket(s).
As long as you have an active AMC Stubs Premiere membership earned points will not expire. (Per section (d) below, activated virtual rewards are subject to expiration)
c. Ineligible Purchases. The following purchases or products are NOT eligible toward earning points or redemption of rewards:
d. Virtual Rewards. For every 5,000 points accumulated on purchases made at participating AMC Theatres locations, and approved ticketing partners, members are eligible to activate a $5 virtual reward. Members may convert accumulated points to rewards, in increments of $5, when signed into their account online at amctheatres.com/amcstubs, when signed into their account on the mobile app, or in-theatre at the point of sale. After a $5 reward is activated the points will be immediately deducted from total point balance.
AMC Stubs Insider members can use their $5 reward towards concession items purchases only. AMC Stubs Premiere members can use their $5 reward towards box office, concession stand, and membership renewal purchases.
Maximum qualifying earn per day is 50,000 points per AMC Stubs Premiere account and 10,000 points per AMC Stubs Insider account; maximum number of eligible transactions per day is 10 per account. Members will not receive credit for spend greater than 50,000 points per day per AMC Stubs Premiere accounts and 10,000 points per AMC Stubs Insider account or more than 10 transactions per day per account. Manual adjustments will not be available for accounts that hit this threshold. This 10 transaction limit may be lifted for special events. Once activated, the $5 virtual reward will appear in the Member’s account. Rewards have no cash value. All earned rewards are valid for 9 months from date of issuance at which time they will expire. A Member may redeem his/her earned and unexpired rewards online at amctheatres.com and at participating AMC Theatres locations in the US by (1) presenting his/her Membership number in connection with a purchase and (2) notifying the AMC employee at the time and point of sale that they want to redeem the reward.
e. Birthday Promotion. If a Member provided a date of birth, a “birthday gift” will be automatically loaded onto the account on the first day of the birthday month that is entered into the Member’s profile. AMC Stubs Insider members will receive a free large popcorn and AMC Stubs Premiere members will receive a free large soda & a free large popcorn. Offer is valid for 30 days from the date of issuance at which time it will expire. A Member may redeem his/her birthday gift at participating AMC Theatres locations in the US by presenting his/her Member account number in connection with a purchase at which time the free large popcorn and/or free large soda will be applied automatically to the corresponding item at the point of sale. New enrollments must be active for 30 days prior to receiving the birthday benefit.
f. Ticketing Fee Waiver. AMC Stubs Premiere members purchasing tickets through amctheatres.com or other designated ticketing partners will have all ticketing fees waived. AMC Stubs Insider members purchasing tickets through amctheatres.com will receive a waiver of ticketing fees when purchasing four or more tickets in a single transaction.
g. Refills. AMC Stubs Premiere and AMC Stubs Insider members will receive one same day free refill on large popcorn purchases.
h. Concession Upgrades. AMC Stubs Premiere members will receive free upgrades on soda and popcorn (small to medium, medium to large). Cameo sizes and combo offers are excluded from free upgrade offer. Free upgrades cannot be combined with any other promotional offer or upon redemption of a Show Snack coupon.
i. Member Pricing Tuesdays. AMC Stubs members will receive discounted Tuesday admission purchases at designated theatres. AMC Stubs Premiere members will receive up to $5 off Adult ticket pricing at designated theatres all day long on Tuesdays. AMC Stubs Insider members will receive up to $2 off Adult ticket pricing at designated theatres all day long on Tuesdays.
Member Pricing Tuesdays discounted tickets are available for purchase at box office only, on a first come, first served basis. Only valid at participating locations; certain exclusions apply. Discount applies to full-price Adult tickets only. Total discount will vary by location; discount will not result in a ticket price that is less than the lowest Adult ticket price posted for that film at that location at time of purchase. Premium format charges and exclusions may apply. Group purchases and group discounts do not apply.
j. Other Benefits. From time to time, AMC Theatres, in its discretion, may offer additional benefits and events to its Members. For example,
k. Membership Number; Expiration. To be eligible for membership benefits and to earn points your Program membership account number must be (i) presented when purchasing tickets at the box office, (ii) entered when prompted at our in theatre kiosks, (iii) entered into the appropriate area of amctheatres.com/amcstubs or the ticketing partner transaction page for purchases, or (iv) presented at the concession stand when purchasing concession products. It is the Member’s responsibility to present the membership number in condition to be entered at the time of the transaction.
To earn or apply benefits, the Membership account must be active at the time of purchase. Members will NOT be credited retroactively for purchases made without an active Membership account presented at the time of purchase.
AMC Theatres is not responsible for the use or redemption of rewards from an account that has been lost, stolen, or otherwise used without Member’s permission.
All rewards are the property of AMC Theatres.
3. MANUAL ADJUSTMENTS
If upon the entry of membership number, the computer is inaccessible or if the Member forgot his/her membership number, original ticket stubs may be presented for credit during the next theatre visit or by contacting AMC Stubs Customer Service. Receipts or ticket stubs are required for manual adjustments. No more than two manual adjustments will be allowed per account in a single calendar month. Manual adjustments will not be made for purchases made beyond 30 calendar days from date of original purchase. AMC reserves the right to refuse manual adjustments in the event of suspected abuse of the program or fraud.
To earn rewards or apply benefits, the Membership account must be active and available at the time of purchase. Members will NOT be credited retroactively for purchases made without an active Membership at the time of purchase.
Refunds will not be given for ticket purchases after the printed showtime. In the event that a refund is processed, prior to showtime, the purchase price will revert back to original form of payment. All points that a member has earned for the purchase that is being refunded will be deducted from accumulated point balance. AMC Stubs rewards that were used towards the purchase will be reverted back to the account with the original expiration date, if the expiration date passed the reward will not be placed back onto the account.
5. AMC Stubs Insider MEMBERSHIP FEE.
The Membership fee for the AMC Stubs Insider program is $0. AMC Stubs Insider members may cancel membership at any time as described above in Paragraph 1(f). AMC Stubs Insider members may upgrade to the AMC Stubs Premiere program at any time with payment of the AMC Stubs Premiere Membership fee in effect at the time of upgrade.
6. AMC Stubs Premiere MEMBERSHIP FEE.
The annual AMC Stubs Premiere Membership is $15. Membership fees are subject to taxation in accordance with applicable federal, state, provincial or local law. The annual Membership fee does include applicable taxes. We may change the Membership fee at any time, but changes will apply only to new and renewal Memberships. The fee is not refundable unless the Membership is cancelled during the first thirty (30) days of then current one-year Membership term (including any renewal term), as described above in Paragraph 1(f).
7. AMC Stubs Insider TERM.
The AMC Stubs Insider Membership term is unlimited as long as the account stays in an active status. After 2 years (24 consecutive months) of non-use, the benefits of the Program will not be accessible and we may expire out the account.
8. AMC Stubs Premiere TERM, RENEWALS.
The AMC Stubs Premiere Membership term extends to the end of the month one year from the date of payment for Membership enrollment. Renewals within a current term extend the existing expiration date by one year from end of the prior term. Renewals after expiration commence on the date of renewal and expire one year from the renewal date. If no renewal has occurred, or if the Member voluntarily cancels his or her Premiere Membership, the Member’s account will be automatically converted into the AMC Stubs Insider program unless the Member requests to be removed from the Program in its entirety. If continuing with an AMC Stubs Insider membership, the Member will retain their existing account number but only those benefits earned per the unpaid membership program. After 2 years (24 consecutive months) of non-use, the benefits of the program will not be accessible and we may cancel the account.
9. DISCLAIMERS; LIMITATION OF LIABILITY.
USE OF THE PROGRAM AND ANY OF ITS ASSOCIATED BENEFITS IS AT MEMBER’S SOLE RISK. THE MEMBERSHIP BENEFITS ARE PROVIDED ONLY ON AN "AS IS" AND "AS AVAILABLE" BASIS. AMC THEATRES AND ALL OF ITS AFFILIATES, DIRECTORS, OFFICERS AND AGENTS (COLLECTIVELY "MEMBERSHIP PROVIDERS") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. MEMBERSHIP PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF MEMBERSHIP PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM (i) THE USE OR THE INABILITY TO USE THE PROGRAM OR ANY BENEFITS THEREOF; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED VIA THE USE OF THE PROGRAM; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF MEMBER’S PROGRAM DATA; OR (iv) ANY OTHER MATTER RELATING TO THE PROGRAM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
10. GOVERNING LAW.
This Agreement, and the respective rights and obligations of the parties hereunder, shall be governed by and construed in accordance with the laws of the State of Missouri without regard to conflict of law principles.
11. BINDING ARBITRATION.
Any controversy or claim arising out of or relating to this Agreement (including any breach hereof) or the Program shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (including without limitation the Supplementary Procedures for Consumer-Related Disputes), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated with any claim or controversy of any other party. The foregoing shall not preclude AMC Theatres from seeking any injunctive relief in State or Federal courts for protection of its intellectual property rights (including such rights of its licensors).
This Agreement, including all documents referenced herein, represents the entire understanding between us and any user of the Program with respect to the Program and supersedes any other agreements, statements or representations. Headings used in this Agreement are for reference only and shall not affect the meaning of any terms. Any user of any portion of the AMC Stubs Program is deemed to have accepted the terms and conditions of this Agreement.
13. CHANGES TO THIS AGREEMENT.
We may change the terms of this Agreement at any time without notice or liability by posting a revised Agreement on the Member Program website located at amctheatres.com. Any change shall take effect immediately upon posting, unless otherwise provided. You may view the current version of this Agreement at any time online at amctheatres.com/amcstubs. You may also obtain a copy at any AMC Theatres location or by calling 1-888-562-4262.
Date of Last Revision: July 11, 2016