AMC is pleased to offer audio description services to help its blind and low-vision guests enjoy the movies. Audio description, sometimes called descriptive narration, provides guests with a verbal narration of key visual aspects of movies through a wireless receiver and headphones. Many movies that play at AMC Theatres are audio-described. You can visit your local AMC’s website to learn which movies at your local AMC Theatre have audio description.
To use audio description, visit the box office or the guest services desk to request an audio description receiver. Each theatre has several audio description receivers available. A theatre employee will connect a receiver to a tablet to program the receiver to play the audio description for the correct movie auditorium.
“The receiver is a small rectangular box about the size of a deck of cards. Holding the device with the headphone jack facing up and on the left side, the front side is smooth. The back side has a large clip. The right side has volume up and volume down buttons. The top has a headphone jack, three LED indicators, and a power button.”
After the receiver is programmed, the employee will give you the receiver with headphones. Confirm that the VI LED light on the top of the receiver is on. It should be solid green or blinking slowly. You should also confirm that the power LED indicator is on and solid green, which means the battery is fully charged. You may either use the headphones supplied with the receiver or use your own headphones equipped with a standard headphone plug.
Now you should be ready to enjoy your movie with audio description. You can use audio description from any seat in your movie’s auditorium. The audio description will begin during AMC’s pre-show announcements. Some content during the preshow is not available in audio description, however, including many movie trailers.
If you do not hear a voice begin to describe the video, try pressing the volume up button several times to increase the volume. Also make sure that the device is on by confirming that the power LED is showing a steady green light or a flashing green light. If you still do not hear the audio description, your receiver may be malfunctioning. You should find an AMC employee and request assistance resolving the problem. Theatre staff will troubleshoot the problem. If staff at the theatre are unable to resolve the problem, they will call AMC’s technical assistance line to request additional assistance.
In rare instances, AMC may be unable to provide you with access to audio description services due to malfunctioning equipment. If that happens, AMC will refund your ticket and provide you with a guest pass (free of charge) so that you may enjoy an audio description of your movie at some other time.
You may report problems using audio description services using the feedback form on our website located at: https://www.amctheatres.com/contact/feedback