Frequently Asked Questions

HOMEAMC SAFE & CLEAN REOPENINGAMC STUBSAMC STUBS A-LISTAMC THEATRES ON DEMANDBUSINESS INFOCORPORATE INFODREAMSCAPE AT AMCGROUP SALESMOVIE INFOPRIVATE THEATRE RENTALSSUNDAY FOOTBALLTHEATRE INFOTICKETS AND PASSES

AMC Safe & Clean Reopening

AMC Safe & Clean

All AMC Theatres have reopened! Some theatres may close periodically if required by muncipality guidelines. Check your favorite theatre's page for updates!

AMC Safe & Clean is a set of cleaning protocols and measures that we have implemented to protect the health and safety of our guests and crew.  We designed AMC Safe & Clean with this top priority in mind.

Our new policies are advised by Dr. Joseph Allen, a noted expert and faculty member at Harvard School of Public Health. New, enhanced cleaning procedures have been developed in partnership with the world leader in all things clean, Clorox®

AMC has implemented the following changes to protect moviegoers:
  • Mask Requirements: In accordance with CDC guidelines, masks are not required for guests who are fully vaccinated. If you are not fully vaccinated, we ask that you continue to wear a mask throughout the theatre unless actively enjoying food or drinks. If needed, masks are available to purchase for $1. AMC continues to follow state and local mandates.
  • Maximized Fresh Air Flow: Fresh, outdoor air is constantly circulated into our theatres via HVAC exhaust fans. Our systems have also been upgraded beyond industry standards with MERV 13 filters to catch the tiniest of airborne particles.
  • Clorox® Safer Today Alliance: AMC is a proud member of the Clorox Safer Today Alliance. Clorox® teamed up with the Cleveland Clinic and the CDC Foundation to build this alliance with global brands like AMC, so we can move the world forward, together.
We have implemented the following changes to protect all at the theatre:
  • Frequent Handwashing: Our managers and crew are required to wash their hands routinely for at least 20 seconds.
  • Required PPE: Fully vaccinated associates are not required to wear masks. Associates not vaccinated will wear a mask throughout their shift.
  • Routine Cleaning & Disinfecting: Throughout the day, common areas and high touch points are routinely cleaned, sanitized and disinfected.

Yes! All your favorite movie treats like AMC Perfectly Popcorn, Coca-Cola Freestyle® beverages and other movie treat classics like hot dogs, MovieNachos, and candy are available.

At the box office and concession areas, credit, debit and AMC gift cards payments are preferred to reduce contact.

If you purchased our 2020 AMC CLASSIC Bucket, we will happily provide an equivalent single-use container for your refill. Please bring your bucket to show at the concession stand. In addition, we are extending the valid dates of your AMC CLASSIC Annual Popcorn Bucket through December 31, 2021.

In accordance with CDC guidelines, masks are not required for guests who are fully vaccinated. If you are not fully vaccinated, we ask that you continue to wear a mask throughout the theatre unless actively enjoying food or drinks. If needed, masks are available to purchase for $1. AMC continues to follow state and local mandates.
Here are some steps you can take:
  • Consistent Handwashing: Wash your hands often and avoid touching your face.
  • Frequent Hand Sanitizing: Take advantage of the Clorox® hand sanitizer stations and Clorox® disinfecting wipes that will be positioned throughout the theatre.
  • Cashless Transactions Preferred: At the box office and concession areas, credit, debit and AMC gift cards payments are preferred to reduce contact.
  • Self-Quarantine if Necessary: If you have symptoms such as fever or cough, or have come in contact with someone with symptoms, please do not see a movie with us until you have been symptom free for at least 72 hours.

For your additional convenience, we have expanded mobile ordering to almost all locations so you may order food and beverage items online before your visit.

We encourage ticket purchases on our website or mobile app to help reduce interactions in our theatres. We have expanded mobile ordering of food and beverages to almost all locations, so you can also order those items when you're buying tickets online before your visit.

Tickets are also purchasable in our theatres via kiosks (at select locations) or our box office. Credit or debit card payments are preferred in order to reduce contact between crew and guests.

AMC continues to follow local and state mandates as well as the guidance from the CDC. In some locations, seat blocking is in place to accommodate social distancing guidelines in that area.

General Details

As AMC reopens, moviegoers can enjoy exciting new theatrical releases as they come available, as well as a selection of popular movies that audiences know and love. Please check amctheatres.com for all local movie listings.
AMC is closely monitoring federal, state and local guidelines and our policies and procedures will continue to evolve accordingly.
Yes, your 2020 annual popcorn bucket has been extended through December 31, 2021. Though we cannot refill your personal bucket right now, we will happily provide an equivalent single-use container for your refill. Please bring your bucket to show at the concession stand.

AMC Stubs - Insider, Premiere, A-List

We know our members really enjoy their perks. Activated rewards and birthday rewards that were set to expire during our closure were extended based off the opening date of your home theatre. You will see the date changes reflected in the My AMC account dashboard on our website or mobile app.
We’ve extended all Premiere memberships by 13 months to compensate for the time theatres were closed. Your new AMC Stubs Premeire membership expiration date is reflected in the My AMC account dashboard on our website or mobile app.

If you would like to process a cancellation now, please visit the Manage My Plan section of your MyAMC account. We have waived the 3-month commitment for all A-List members that joined prior to the Coronavirus pandemic declaration.

If attempting via AMC Theatres mobile app, please ensure you have the latest version that includes these new options.

A refund is not necessary because AMC automatically credited your account by the appropriate number of days when your membership was reactivated on July 1, 2021 (or earlier if you reactivated your account through self-service before July 1). This means that your monthly billing date will move back by the number of credited days that were left in your billing cycle prior to theatres closing and your membership being paused. You can see this new date reflected on the My AMC account page.
No, now that your membership has been reactivated, you will return to monthly billing and the ability to enjoy all the perks of A-List status. If you change your mind, you may cancel your membership by navigating to the Manage My Plan section of your MyAMC account.

If attempting via AMC Theatres mobile app, please ensure you have the latest version that includes these new options.