Frequently Asked Questions

We are excited to welcome you back and to celebrate 100 years of movies at AMC. Theatres will reopen in waves, with the first set of AMC theatres welcoming guests soon. Check back later as we will update this page to include the reopening dates for each theatre. The reopening of all locations is subject to the directives set forth by federal, state and local mandates. Reopening dates may change and will be updated if needed.

AMC Safe & Clean is a set of cleaning protocols and measures that we have implemented to protect the health and safety of our guests and crew.  We designed AMC Safe & Clean with this top priority in mind.

Our new policies are advised by Dr. Joseph Allen, a noted expert and faculty member at Harvard School of Public Health. New, enhanced cleaning procedures have been developed in partnership with the world leader in all things clean, Clorox®

AMC has implemented the following changes to protect moviegoers:

• Enhanced Cleaning Procedures: Common areas and high touch points will be routinely disinfected throughout the day. There will be extra time between movies so that auditoriums can be cleaned between each showtime. Upgraded equipment, including an electrostatic disinfectant sprayer and vacuums with HEPA filters will be used each night. Upgraded MERV 13 HVAC filters will be installed wherever possible.
• Social Distancing Standards: Maintain social distance before, during and after the movie. Signs will be posted throughout the theatre for guidance.
• Simplified Menu: Selections will be temporarily reduced in order to ensure quick service and shorter lines. AMC Perfectly Popcorn, Coca-Cola Freestyle® beverages and other movie treat classics like hot dogs, MovieNachos, and candy will be available. To reduce contact, large popcorn and large fountain drink refills will be unavailable at this time.
• Reduced Auditorium Capacities: To ensure proper social distancing within theatre auditoriums, AMC will approach seat capacity limitations in four distinct phases.
  • Phase 1 will commence first, when AMC will make available a maximum of 30% of the seating capacity in every showtime, at all its theatres nationwide.
  • Phase 2 will begin when AMC deems it to be acceptable given local and regional health conditions, and capacity limitations will rise to 40%. Seat blocking technology will be deployed during this second phase,and AMC’s ticketing engine will automatically block out one seat on either side of every party. In non-recliner auditoriums, AMC will automatically block out every other row of seats for every showtime.
  • Phase 3 is expected to commence around Labor Day weekend, and seat capacity limits will increase to 50%.
  • And finally, in Phase 4, expected around Thanksgiving, AMC plans to operate at full capacity.
  • The dates of these third and fourth phases may be adjusted based on local and regional health conditions at the time.
  • AMC will always follow all federal, state and local directives, including those that mandate a maximum capacity if lower than those envisioned in AMC’s four phases as now planned.

We have implemented the following changes to protect all at the theatre:

• Daily Health Screenings: Managers and crew will have their temperatures read before starting their shifts. Anyone who has a fever or symptoms is required to self-quarantine until symptom free for at least 72 hours.
• Frequent Handwashing: Our managers and crew will be required to wash their hands routinely for at least 20 seconds.
• Required PPE: Associates will be required to wear masks. Plexiglass shields have also been installed in each theatre at key locations where crew and guests interact.

Yes! We will offer a simplified menu in order to ensure quick service and shorter lines, but favorites like AMC Perfectly Popcorn, Coca-Cola Freestyle® beverages and other movie treat classics like hot dogs, MovieNachos, and candy will be available. We will also be offering single-use butter topping, condiments and serve ware to further reduce handling. To reduce contact, large popcorn and large fountain drink refills will be unavailable at this time.

Cash will not be accepted at concessions or MacGuffins® Bar. At the box office, credit, debit and AMC gift cards payments are preferred to reduce contact, but cash will be accepted and may be used to purchase an AMC gift card for food and drinks.

Additionally, we are no longer able to accept AMC CLASSIC Annual Popcorn Buckets for refills. If you purchased our 2020 AMC CLASSIC Bucket, we will happily provide an equivalent single-use container for your refill. Please bring your bucket to show at the concession stand. In addition, we are extending the valid dates of your AMC CLASSIC Annual Popcorn Bucket through March 31, 2021.

Yes. To protect yourself and others we will require that all AMC guests wear masks as they enter and enjoy movies at our theatres. If you don’t have one, disposable masks will be available at our theatre box offices for a nominal $1.00 price. In the auditorium, masks may be removed to enjoy food and drinks.

Here are some steps you can take:

• Consistent Handwashing: Wash your hands often and avoid touching your face.
• Frequent Hand Sanitizing: Take advantage of the hand sanitizer stations and disinfecting wipes that will be positioned throughout the theatre.
• PPE Required: As we reopen theatres, to protect yourself and others we will require that all AMC guests wear masks as they enter and enjoy movies at our theatres. If you don’t have one, disposable masks will be available at our theatre box offices for a nominal $1.00 price. In the auditorium, masks may be removed to enjoy food and drinks.
• Cashless Transactions: Cash will not be accepted at concessions or MacGuffins® Bar. At the box office, credit, debit and AMC gift cards payments are preferred to reduce contact, but cash will be accepted and may be used to purchase an AMC gift card for food and drinks.
• Self-Quarantine if Necessary: If you have symptoms such as fever or cough, or have come in contact with someone with symptoms, please do not see a movie with us until you have been symptom free for at least 72 hours.

We will offer a simplified menu in order to ensure quick service and shorter lines. To reduce contact, large popcorn and large fountain drink refills will be unavailable at this time. Favorites like AMC Perfectly Popcorn, Coca-Cola Freestyle® beverages and other movie treat classics will be available. We will also be offering single-use butter topping, condiments and serve ware as well.

Cash will not be accepted at concessions or MacGuffins® Bar. At the box office, credit, debit and AMC gift cards payments are preferred to reduce contact, but cash will be accepted and may be used to purchase an AMC gift card for food and drinks.

For your additional convenience, we are expanding mobile ordering to all locations so you may order food and beverage items online before your visit.

We encourage ticket purchases on our website or mobile app to help reduce interactions in our theatres. We are expanding mobile ordering of food and beverages to all locations, so you can also order those items when you're buying tickets online before your visit.

Tickets will also be purchasable in our theatres via kiosks or our box office. Credit or debit card payments will be preferred in order to reduce contact between crew and guests.

When we begin to reopen theatres soon, auditoriums will be reduced to 30% capacity (or less based on local municipality guidelines) to enable adequate social distancing. In many non-recliner auditoriums we will also be blocking every other row to further support social distancing. While at the movies if you're uncomfortable with your seat, feel free to move, once the feature presentation starts, to a another socially distant seat or see an associate for a refund.

Select AMC theatres are planning to reopen their doors soon. Check back later as we will update this page to include the reopening dates for each theatre. The reopening of all locations is subject to the directives set forth by federal, state and local mandates. Reopening dates may change and will be updated if needed.

We will be communicating opening dates for all theatres as soon as possible. Check this page often as we will be updating it to include the reopening dates for each theatre. The reopening of all locations is subject to the directives set forth by federal, state and local mandates. Reopening dates may change and will be updated if needed.

As AMC reopens, moviegoers can enjoy exciting new theatrical releases as they come available, as well as a selection of popular movies that audiences know and love. Please check amctheatres.com for all local movie listings.

AMC is closely monitoring federal, state and local guidelines and our policies and procedures will continue to evolve accordingly.

Yes, your 2020 annual popcorn bucket has been extended through December 31, 2021. Though we cannot refill your personal bucket right now, we will happily provide an equivalent single-use container for your refill. Please bring your bucket to show at the concession stand.

AMC Theatres is in excellent position to begin its next 100 years of making smiles happen when our theatres begin opening soon. And as we move closer to reopening our theatres, we will keep the line of communication open.

We know our members really enjoy their perks. Active & birthday rewards that were set to expire during our closure have been extended through 11/30 for guests with home theatres which opened after 10/1. You will see this reflected in your online account. We will continue to extend reward expiration dates accordingly to guarantee you have the ability to redeem.

We will be extending all Premiere memberships by 6 months to amply compensate for the time theatres were closed. Should anything change, we will continue to extend your membership appropriately.

All A-List memberships were automatically paused as theatre closures went into effect. We have created the ability for you to control when your A-List membership is reactivated, anytime between theatres reopening and March 1, 2021. Please keep checking back to see if your theatre has reopened, and when you feel ready to return to our theatres, simply visit your account on our mobile app or website to reactivate your membership and start making movie reservations immediately. As of today, we plan to reactivate any memberships that remain in a paused state on March 1, 2021. We greatly value our members and will communicate in advance of any changes to membership status.

If attempting via AMC Theatres mobile app, please ensure you have the latest version that includes these new options.

You have plenty of time to decide. Your membership can remain in a paused state until March 1, 2021. However, if you would like to process a cancellation now, please visit the Manage My Plan section of your MyAMC account. We have waived the 3-month commitment for all A-List members that joined prior to the Coronavirus pandemic declaration.

If attempting via AMC Theatres mobile app, please ensure you have the latest version that includes these new options.

A refund is not necessary -  AMC will automatically credit your account by the appropriate number of days when you reactivate your membership. This means that your monthly billing date will move back by the number of credited days that were left in your billing cycle prior to theatres closing and your membership being paused. You will see this new date reflected in your account once the reactivation process has completed.

No, once you reactivate your membership, you will return to monthly billing and the ability to enjoy all the perks of A-List status. If you change your mind, you may cancel your membership by navigating to the Manage My Plan section of your MyAMC account.

If attempting via AMC Theatres mobile app, please ensure you have the latest version that includes these new options.