Frequently Asked Questions

Priority Lane service is a lane reserved exclusively for Premiere & A-List members. Available at box office and concession stands at participating locations, this member-only lane is designed to reward our Premiere & A-List members with outstanding, priority service!

If you’re looking forward to a movie that does not have advance tickets available as of yet, find the movie poster on our site or app, select, “Remind Me,” and we’ll send you an email as soon as you can buy or reserve a ticket.

We want to get to know you and your favorite movies better! Let us know more about your favorites when you create a new AMC Stubs account.

Find all your purchased movies and active rentals in your “On Demand Library”, which can be accessed under My AMC. For further info on On Demand, please see their FAQs here.

Find all your purchased movies and active rentals in your “On Demand Library”, which can be accessed under My AMC. For further info on On Demand, please see their FAQs here.

Manage your Premiere Automatic Renewal Preferences anytime by navigating to your AMC Stubs dashboard in My AMC.

Membership cancellation requests must be received at least five (5) business days prior to your next billing date in order to process and avoid being charged for another membership.

In the case of any upcoming price changes for Premiere or A-List, (or other major changes), we will notify you via email at least 30 days in advance of the change going into effect, provided the change is not due to change in applicable taxes.

You will be charged on or around your expiration date, pending bank holidays etc.

A valid credit or debit card is required when enrolling into AMC Stubs Premiere. You can choose which card saved to your account is charged for the annual recurring membership. Want to use a gift card? Please visit your favorite AMC Theatre and purchase or renew with an associate.

You cannot use AMC Stubs rewards towards the AMC Stubs Premiere or A-List membership fees.

AMC Stubs Memberships are now fully virtual! You can access your virtual card with ease using the AMC mobile app. If you are at the theatre and don't have your account number or virtual card, a crew member can look you up by phone number or email address!

AMC Stubs members do not receive a physical card; however, you can access your virtual card with ease using the AMC mobile app. You can also provide your email address at your favorite theatre and they can look you up!

Any Active rewards will automatically be used during the next eligible transaction. Are you missing rewards that you didn't authorize? Don't worry about a thing -- we've got you covered! AMC Stubs members can report a lost or stolen card here. All you have to do is submit a request, and we will deactivate your old card number and issue you a new account number. We will also transfer your existing balance and activity over to the new number so that you won't miss a beat in earning points and rewards!

Earning AMC Stubs points is simple - just present your active AMC Stubs account (virtual card or AMC Stubs email address or Phone number) during checkout at any AMC Theatre! Buying online or via the AMC mobile app is even easier - once logged in, you will automatically earn points on all eligible purchases! For details on earning points for On Demand Purchases and Rentals, please see the FAQs here.

Earning points is easy! Earn points with purchases on tickets, Concessions, On Demand movies and merchandise! Find out more specific details and exclusions here.

You can easily turn your points into rewards, in increments of 5,000, at any time online or in the AMC mobile app by clicking the "Activate Reward" button on your AMC Stubs reward dashboard. Once activated, rewards are automatically applied on your next eligible transaction.

Rewards are valid for 270 days after activation. Rewards will automatically apply during your next eligible purchase! Note that Bonus rewards earned will have their own expiration date pending promotion. These dates will be listed along with the reward on you Rewards page in My AMC.

Simply present your large popcorn bag or tub and receipt to a crew member at the concession stand when requesting your refill and you’re all set!

As an AMC Stubs Premiere & A-List members, make sure that you always order a large size fountain drink or popcorn. Use your virtual card or AMC Stubs email address at the concession stand and your discount will automatically be applied! To receive size upgrades when purchasing popcorn and fountain drinks online on in our app, simply log in and make your purchase.

AMC Stubs Premiere & A-List members will have their fees waived every time! If you are an AMC Stubs Insider member, your fees are waived when you purchase four or more tickets at once. To have your fees waived when using amctheatres.com or the AMC mobile app, simply log in and make your purchase - your fees will automatically be waived at checkout. When using a 3rd party site (Fandango, movietickets.com, ATOM tickets) make sure that your AMC Stubs account number is applied to the purchase, and your fees will also be waived automatically.

Your AMC Stubs birthday offer will automatically be loaded onto your account during your birthday month (make sure you have a birthday listed on your account!). If not used, the birthday offer will expire at the end of the month. AMC Stubs Insider members will receive a free large popcorn, and AMC Stubs Premiere & A-List members will receive a free large popcorn and free large fountain drink. Simply include your birthday item(s) in your order and the price will automatically be deducted when ordering online or by using your AMC Stubs account at your local participating AMC Theatre.

Priority Lane service is a lane reserved exclusively for Premiere & A-List members. Available at box office and concession stands at participating locations, this member-only lane is designed to reward our Premiere & A-List members with outstanding, priority service!

If there is a movie on our site or app that does not yet have advance tickets available, select “Remind Me,” and we’ll send you an email as soon as you can buy or reserve a ticket.