Frequently Asked Questions

Sorry to see you go! A-List members, click here for more on A-List cancellation process. Premiere & Insider Members: You may cancel your membership at any time by contacting us here. However, we can only issue refunds for accounts that have been created in the last 30 days and have not used any benefits. AMC Stubs Premiere members who cancel their membership can elect to downgrade to an AMC Stubs Insider account, or be removed from the AMC Stubs program completely.

All the power is in your hands! Once you have registered your membership online, you can log into your account here or via the AMC mobile app to view your current balance, see recent transactions, redeem rewards and manage your membership. Your local AMC Theatre would be happy to give you an update on your membership after each transaction as well!

Don't worry, these things happen! We would be happy to add points for purchases you made in the last 30 days, as long as you have a receipt. Just take your receipt to the theatre and guest services will be happy to help you out. You can also send us your request here.

Pending points occur when you have an advanced ticket purchase. Points for any future showtimes will be added to your account after your showtime.

Want to earn a reward even faster? We send offers to earn bonus points with qualifying purchases. Keep an eye on your mailbox, www.AMCTheatres.com, and our special offers here too!

We've got you covered! Points will expire after 2 years with no account activity. If you keep earning points, you keep extending the date!

 

Effective 5.1.23 – An Insider Member’s earned points will expire after a period of 12 consecutive calendar months without a qualifying AMC theatres transaction. Points will not expire for members retaining Premiere or A-List tier status.

To add or delete a payment card, navigate to the "Wallet" tab on your My AMC dashboard. If you have recurring billing on a Premiere or A-List account, you will need to add the new card first and assign it as primary before you can remove the old card. If you receive an error, please confirm the address being entered matches what is on file with your card provider or bank.

Rewards are valid for 270 days after activation. Now you choose when to use your rewards. Apply them online or tell the crew member at your favorite theatre when you have activated rewards you want to apply. Note that Bonus rewards earned will have their own expiration date pending promotion. These dates will be listed along with the reward on you Rewards page in My AMC.

 

Effective 5.1.23 – All rewards activated on or after 5.1.23 will be valid for 90 days after activation. Bonus Bucks will continue to have their own expiration date based on promotional offer terms. 

Ready to use your hard earned rewards? Activate them online and then apply them on when adding credit card or other coupons or tell the crew member at your favorite theatre when you have activated rewards you want to apply.
*Insider's can use rewards for concession mobile order and at the concession stand!
*Premiere & A-List’ers can use their rewards on ticket and concession purchases in-theatre, online, and at Dreamscape at AMC locations!
*The following items are currently excluded from using rewards toward purchase: Alcohol, gift cards, On Demand movies, retail merchandise, and fees including membership, convenience, service and delivery.

Start earning rewards now! Insider members earn 20 points for every $1 spent. Premiere & A-List members earn 5x times faster, 100 points for every $1 spent on tickets, concessions, and other eligible purchases.

AMC Stubs members can activate $5 in rewards for every 5000 points earned. Just head over to your rewards tab on your AMC Stubs Dashboard in the mobile app or via www.amctheatres.com/rewards to check out points and activate rewards so you have them ready to go for your next visit or when you choose to use them prior to expiration.

Both Insider and Premiere & A-List members get a free refill every time they buy a large popcorn or reusable popcorn bucket! Simply show your virtual card or account number and receipt at the concession stand for your refill.

As an AMC Stubs Premiere & A-List members, make sure that you always order a large size fountain drink or popcorn. Use your virtual card or AMC Stubs email address at the concession stand and your discount will automatically be applied! To receive size upgrades when purchasing popcorn and fountain drinks online on in our app, simply log in and make your purchase.

AMC Stubs members can save big when purchasing tickets to Tuesday showtimes at the box office, kiosks or online! Savings vary by location and format. Grab our special Tuesday popcorn and drink combo at the concession stand for a perfect movie pairing! Find out more about our Tuesday special offers including exclusions here. 

AMC Stubs Premiere & A-List members convenience fees are waived every time! Insiders fees are waived with the purchase of 4 or more tickets.

AMC Stubs Insider members enjoy a large popcorn on us during your birthday month! AMC Stubs Premiere & A-List members receive a free large popcorn and free large fountain drink. Birthday gifts are loaded to your account the first day of your birth month. So just head to the theatre during your birth month, scan your card, and voila!

Stay in the loop with via email and/or text messages! We'll periodically send you relevant member information such as newsletters, special promotions and advance movie screenings. You can also find out what's happening now.

Are you a huge movie fan and want to be rewarded? Become an AMC Stubs member today! AMC Stubs members earn points towards rewards, a free gift for their birthday, waived online ticketing fees, special deals on Tuesdays plus so much more! Check out more about AMC Stubs and our membership tiers here.

Want to know more about the ins and outs of AMC Stubs memberships? Find out the details here.

Any guest 13 or over can enroll for AMC Stubs! If your curious for more details, you can find out more here.

You can enroll in our free AMC Stubs Insider tier here or enjoy even more amazing benefits by enrolling in our AMC Stubs Premiere tier here. You can also enroll using the AMC mobile app or by speaking with any crew member at your local AMC Theatre. Just provide your name, birthdate, favorite theatre and email address and you're in!

Renew your AMC Stubs Premiere membership at any time by clicking the "Renew Now" button on your AMC Stubs dashboard or set up automatic renewals on your AMC Stubs dashboard and never worry about losing your Premiere Benefits. You can also renew by speaking with any AMC Theatre crew member.

Log into your account here or via the AMC mobile app to view and manage your membership. Your local AMC Theatre would be happy to make any changes or updates to your profile too!

Log into your account here or via the AMC mobile app to view and manage your membership. Your email address associated with your account is under "Profile" in your AMC Stubs dashboard.

Moved or have a new favorite theatre? Add or change your favorite theatres under "Profile" on your AMC Stubs Dashboard. Our theatre crew can also help update your favorite theatre during your next visit!

Want to know when tickets go on sale? Set a reminder for any upcoming film and we'll let you know when tickets go on sale. Find your saved movies under "Reminders" on your AMC Stubs Dashboard!

Ready for the show? Your tickets are waiting for you under "Tickets" on your AMC Stubs Dashboard! The tickets tab shows both upcoming showtimes and past events!

Find your AMC Stubs membership number, virtual card, stored credit cards and gift cards under the "Wallet" tab on your AMC Stubs Dashboard. Add or delete payments options at any time.
Note, if you have recurring billing on a Premiere or A-List account, you will need to add the new card first, assign it as primary, then you can remove the old card.

Stay in the loop with via email and/or text messages! We'll periodically send you relevant member information such as newsletters, special promotions, reward notifications and account updates. Simply log into your account online and select "Profile" on your AMC Stubs Dashboard. From there, you can select the types and methods of communication most valuable to you!

As a valued AMC Stubs member, we care about keeping your account information secure. Members will be able to update the name on their account once per year via web or app. If you need further assistance, please visit your favorite AMC theatre, or Contact Us.

Registering your account will allow you take control of your experience online. You can manage points and rewards, view your past and upcoming tickets, receive Tuesday ticketing discounts, waive ticket fees and more! Register your account today here.

If you enrolled in-theatre, you need to register your account here to manage your account, keep track of your benefits and earned rewards. If you enrolled online or via the AMC mobile app, then don't worry - you're already registered!

Forgot your password? Just click the "Forgot password?" link on the sign-in page here. Passwords can also be updated in the "Profile" section of your AMC Stubs Dashboard..

Be sure to check your spam mailbox or promotional folders for the email. Double check your email address is correct before sending another password reset request here. Still not receiving the password reset email? You may need to register your account if you signed up at the theatre! Register here to take control of your account online! Still can't log in? Please contact us here.

Sorry something went wrong! Please clear your recent history/cache on your device and attempt to log in using the newly created password. Still can't log in? We'd be happy to help. Contact us here for assistance.

All the power is in your hands! Once you have registered your membership online, you can log into your account here or via the AMC mobile app to view your current balance, see recent transactions, redeem rewards and manage your membership. Your local AMC Theatre would be happy to give you an update on your membership after each transaction as well!

All the power is in your hands! Once you have registered your membership online, you can log into your account here or via the AMC mobile app to view your point balance, see recent transactions, and redeem or convert points into rewards. Your local AMC Theatre would be happy to give you an update on your membership after each transaction as well!

You can access your virtual card with ease using the AMC mobile app under "Wallet." Present the code to cashier at the box office or concession stand to earn points!

We can help with that! Please let us know here and we'll get your account up and running!

We can help with that! Please let us know here and we'll get your account up and running!

Want to stay in the loop? Update your communication preferences anytime under your "Account" tab in your AMC Stubs Dashboard Also make sure your email address is correct! Still not receiving emails? Check your Spam/Junk folder for our messages.

Yes! Please contact us here with the AMC Stubs accounts you would like to combine. Be sure to let us know which account you would like to keep!

Unfortunately, you can't create an AMC Stubs account on 3rd party websites. We'd be happy to get you signed up here to start earning and saving today!

We can help with that! Please let us know here and we'll help you get access back to your existing account or help you create a new one.

We can help with that! Please let us know the inactive account number here and we'll get your account up and running!

You can keep using your membership through the expiration date! Any additional memberships will add 12 months onto your existing membership. Please contact us here if you purchased multiple renewals by mistake.

We'd be happy to have you back as AMC Stubs Premiere member! Upgrade under "My Account" on your AMC Stubs dashboard or anytime at the theatre! Missing some time from your membership purchase? Please provide proof of purchase of your Premiere account here and we'll take a look.

If you have questions about the balance of your AMC Stubs account, the guest services team at your local AMC Theatre would be happy to help you out. Otherwise, feel free to reach out with your concern here.

Points for advance movie tickets will remain pending until after your showtime. For On Demand purchases and rentals of available titles, points will remain pending until day after transaction. For pre-orders, points will remain pending until the movie’s availability date. If you have additional questions about the balance of your AMC Stubs account, the guest services team at your local AMC Theatre would be happy to help you out. Otherwise, feel free to reach out with your concern here.

Don't worry, these things happen! We would be happy to add points for purchases you made in the last 30 days, as long as you have a receipt. Just take your receipt to the theatre and guest services will be happy to help you out. You can also send us your request here.

Points will expire after 2 years with no account activity. If you keep earning points, you keep extending the date! Expired points cannot be restored.

 

Effective 5.1.23 – An Insider Member’s earned points will expire after a period of 12 consecutive calendar months without a qualifying AMC theatres transaction. Points will not expire for members retaining Premiere or A-List tier status.

We're sorry the rewards didn't apply to your purchase. AMC Stubs Premiere & A-List members can use their rewards for both ticket and concession purchases. AMC Stubs Insiders can apply their rewards towards a purchase at the concession stand. Still having troubles applying your rewards? Please let a crew member know during your next visit to the theatre or feel free to contact us here.

We're sorry that happened! We'd be happy to look into this for you. Please contact us with your order number here and we'll take a look!

Still have access to your account? Your email address in listed under the "Profile" tab on your AMC Stubs dashboard. Don't have access to your account? We'd be happy to get your account back up and running! Please contact us here and we can help restore access to your account!

Still have access to your account? Change your email address in your account under the "Account" tab on your AMC Stubs dashboard. No longer have access to your account and need assistance to adjusting your email address? Our theatre crew can help update your account during your next visit or please contact us here.

Be sure to check your spam mailbox or promotional folders for the email. Double check your email address is correct before sending another password reset request here. Still not receiving the password reset email? You may need to register your account if you signed up at the theatre! Register here to take control of your account online! Still can't log in? Please contact us here.

Sorry something went wrong! Please clear your recent history/cache on your device and attempt to log in using the newly created password. Still can't log in? We'd be happy to help. Contact us here for assistance.

Ready to use your rewards? Active rewards can be found in the "Rewards" section of on your AMC Stubs Dashboard under the points ring. Don't see any rewards? Convert your points anytime once you've hit 5,000 points for a $5 reward! Something missing? Tell us more here.

All your ticket purchases are stored in your AMC Stubs Dashboard under "Tickets." Points for concession purchases added to your account balance but the details are not visible in your dashboard.

Sorry for the troubles logging in! If you forgot your password or would like to change it, just click the "Forgot password?" link on the sign-in page here. Still not able to log in? You may need to register your account if you signed up at the theatre. Register your AMC Stubs account here to take control of your account online! Still can't log in? We can help here.

Sorry for the troubles logging in! If you forgot your password or would like to change it, just click the "Forgot password?" link on the sign-in page here. Still not able to log in? You may need to register your account if you signed up at the theatre. Register here to take control of your account online! Still can't log in? We can help here.

Forgot your password? Just click the "Forgot password?" link on the sign-in page here. Passwords can also be updated in the "Profile" section of your AMC Stubs Dashboard.

Sorry for the troubles logging in! If you forgot your password or would like to change it, just click the "Forgot password?" link on the sign-in page here. Still not able to log in? You may need to register your account if you signed up at the theatre. Register your AMC Stubs account here to take control of your account online! Still can't log in? We can help here.

Be sure to check your spam mailbox or promotional folders for the email. Double check your email address is correct before sending another password reset request here. Still not receiving the password reset email? You may need to register your account if you signed up at the theatre! Register here to take control of your account online! Still can't log in? Please contact us here.

Sorry something went wrong! Please clear your recent history/cache on your device and attempt to log in using the newly created password. Still can't log in? We'd be happy to help. Contact us here for assistance.

Ready to use your hard earned rewards? Activate them online and then apply them on when adding credit card or other coupons or tell the crew member at your favorite theatre when you have activated rewards you want to apply.
*Insider's can use rewards for concession mobile order and at the concession stand!
*Premiere & A-List’ers can use their rewards on ticket and concession purchases in-theatre, online, and at Dreamscape at AMC locations!
*The following items are currently excluded from using rewards toward purchase: Alcohol, gift cards, On Demand movies, retail merchandise, and fees including membership, convenience, service and delivery.

We're sorry the rewards didn't apply to your purchase. AMC Stubs Premiere & A-List members can use their rewards for both ticket and concession purchases. AMC Stubs Insiders can apply their rewards towards a purchase at the concession stand. Still having troubles applying your rewards? Please let a crew member know during your next visit to the theatre or feel free to contact us here.

Sorry to see you go! A-List members, click here for more on A-List cancellation process. Premiere & Insider Members: You may cancel your membership at any time by contacting us here. However, we can only issue refunds for accounts that have been created in the last 30 days and have not used any benefits. AMC Stubs Premiere members who cancel their membership can elect to downgrade to an AMC Stubs Insider account, or be removed from the AMC Stubs program completely.

To add or delete a payment card, navigate to the "Wallet" tab on your My AMC dashboard. If you have recurring billing on a Premiere or A-List account, you will need to add the new card first and assign it as primary before you can remove the old card. If you receive an error, please confirm the address being entered matches what is on file with your card provider or bank.

AMC Stubs members can save big when purchasing tickets to Tuesday showtimes at the box office, kiosks or online! Savings vary by location and format. Grab our special Tuesday popcorn and drink combo at the concession stand for a perfect movie pairing! Find out more about our Tuesday special offers including exclusions here. 

Stay in the loop with via email and/or text messages! We'll periodically send you relevant member information such as newsletters, special promotions and advance movie screenings. Simply log into your account online and select "Account" on your AMC Stubs Dashboard. From there, you can select the types and methods of communication most valuable to you! You can also find out what's happening now here.