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Frequently Asked Questions

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AMC Stubs

About AMC Stubs

Rewards and Benefits

Start earning rewards now! Insider members earn 20 points for every $1 spent. Premiere members earn 5x times faster, 100 points for every $1 spent. Convert to a $5 reward for every 5000 points earned!

Both Insider and Premiere members get a free refill every time they buy a large popcorn or reusable popcorn bucket! Simply show your card, virtual card or account number and receipt at the concession stand for your refill.

Premiere Members receive a free popcorn and drink upgrades. Head to the concession stand and get snacking!

AMC Stubs members can save big when purchasing tickets to Tuesday showtimes at the box office, kiosks or online! Savings vary by location. Grab our special Tuesday popcorn and drink combo at the concession stand for a perfect movie pairing! Please note: Tuesday showtimes from December 22nd to January 2nd (12/22-1/2) are not eligible for Tuesday benefits. Find out more about our Tuesday special offers including exclusions here.

AMC Stubs Premiere members convenience fees are waived every time! Insiders fees are waived with the purchase of 4 or more tickets.

AMC Stubs Insider members enjoy a large popcorn on us during your birthday month! AMC Stubs Premiere members receive a free large popcorn and free large fountain drink.

We?re glad you asked! Premiere service is a lane reserved exclusively for AMC Stubs Premiere members. Available at box office and concession stands at participating locations, this AMC Stubs Premiere member-only lane is designed to reward our Premiere members with outstanding, priority service!

Stay in the loop with via email and/or text messages! We'll periodically send you relevant member information such as newsletters, special promotions and advance movie screenings. You can also find out what's happening now.

If you’re looking forward to a movie that does not have advance tickets available as of yet, find the movie poster on our site or app, select, “Remind Me,” and we’ll send you an email as soon as you can buy or reserve a ticket.

Terms and Conditions

Want to know more about the ins and outs of AMC Stubs memberships? Find out the details here.

The AMC Stubs Program

Are you a huge movie fan and want to be rewarded? Become an AMC Stubs member today! AMC Stubs members earn points towards rewards, a free gift for their birthday, waived online ticketing fees, special deals on Tuesdays plus so much more! Check out more about AMC Stubs and our membership tiers here.

Tiers

We're glad you asked! When you become an AMC Stubs Insider, you can refill your large popcorn for FREE at every visit, ticket savings every Tuesday and enjoy $5 reward every time you reach 5,000 points. You can also upgrade to AMC Stubs Premiere and get premiere perks like FREE size upgrades on popcorn and fountain drinks and earn points 5x faster than Insiders (100 points per $1 spent) all for just $15 a year (plus applicable tax). You can find out everything you need to know about our AMC Stubs program here

Account Management

Account Settings

Log into your account here or via the AMC mobile app to view and manage your membership. Your local AMC Theatre would be happy to make any changes or updates to your profile too!

Log into your account here or via the AMC mobile app to view and manage your membership. Your email address associated with your account is under "Account" in your AMC Stubs dashboard.

Moved or have a new favorite theatre? Add or change your favorite theatres under "My Account" on your AMC Stubs Dashboard. Our theatre crew can also help update your favorite theatre during your next visit!

We want to get to know you and your favorite movies better! Let us know more about your favorites when you create a new AMC Stubs account.

Want to know when tickets go on sale? Set a reminder for any upcoming film and we'll let you know when tickets go on sale. Find your saved movies under "Reminders" on your AMC Stubs Dashboard!

Ready for the show? Your tickets are waiting for you under "Tickets" on your AMC Stubs Dashboard! The tickets tab shows both upcoming showtimes and past events!

Find your AMC Stubs membership number, virtual card, stored credit cards and gift cards under the "Wallet" tab on your AMC Stubs Dashboard. Add or delete payments options at any time.

As a valued AMC Stubs member, we care about keeping your account information secure. Members will be able to update the name on their account once per year via web or app. If you need further assistance, please visit your favorite AMC theatre, or Contact Us.

Communication

Stay in the loop with via email and/or text messages! We'll periodically send you relevant member information such as newsletters, special promotions, reward notifications and account updates. Simply log into your account online and select ?Account? on your AMC Stubs Dashboard. From there, you can select the types and methods of communication most valuable to you!

Reset Your Password

Forgot your password? Just click the "Forgot password?" link on the sign-in page here. Passwords can also be updated in the "Account" section of your AMC Stubs Dashboard.

View Your Account

All the power is in your hands! Once you have registered your membership online, you can log into your account here or via the AMC mobile app to view your current balance, see recent transactions, redeem rewards and manage your membership. Your local AMC Theatre would be happy to give you an update on your membership after each transaction as well!

All the power is in your hands! Once you have registered your membership online, you can log into your account here or via the AMC mobile app to view your point balance, see recent transactions, and redeem or convert points into rewards. Your local AMC Theatre would be happy to give you an update on your membership after each transaction as well!

Billing

Cancel Your Membership

Sorry to see you go! You may cancel your membership at any time by contacting us here. However, we can only issue refunds for accounts that have been created in the last 30 days and have not used any benefits. AMC Stubs Premiere members who cancel their membership can elect to downgrade to an AMC Stubs Insider account, or be removed from the AMC Stubs program completely.

Renew Your Membership

Renew your AMC Stubs Premiere membership at any time by clicking the "Renew Now?" button on your AMC Stubs dashboard. You can also renew by speaking with any AMC Theatre crew member.

Getting Started

Enrollment

Any guest 13 or over can enroll for AMC Stubs! If your curious for more details, you can find out more here.

You can enroll in our free AMC Stubs Insider tier here or enjoy even more amazing benefits by enrolling in our AMC Stubs Premiere tier here. You can also enroll using the AMC mobile app or by speaking with any crew member at your local AMC Theatre. Just provide your name, birthdate, favorite theatre and email address and you're in!

Registration

Registering your account will allow you take control of your experience online. You can access your entire account, points and rewards, your past and upcoming tickets, membership information, receive Tuesday ticketing discounts, waiving convenience fees and more! Register your account today here.

If you enrolled in-theatre, you need to register your account here to manage your account, keep track of your benefits and earned rewards. If you enrolled online or via the AMC mobile app, then don't worry - you're already registered!

Membership Cards

AMC Stubs Insider members do not receive a physical card; however, you can access your virtual card with ease using the AMC mobile app If you enroll into AMC Stubs Premiere in-theatre, you will receive a card kit during enrollment. If you enroll into AMC Stubs Premiere online, you will receive a card kit within 4-6 weeks. If you are at the theatre and don?'t have your account number a crew member can look you up by phone number or email address!

Don't worry about a thing -- we've got you covered! AMC Stubs Premiere members can report a lost or stolen card here. All you have to do is submit a request, and we will deactivate your old card number and issue you a new card kit with a brand-new number. We will also transfer your existing balance and activity over to the new number so that you won't miss a beat in earning points and rewards! Card looking a bit worse for wear? AMC Premiere members can request a new card by submitting your account information here and we will send out a new card to you in 4-6 weeks.

You can access your virtual card with ease using the AMC mobile app under "Wallet." Present the code to cashier at the box office or concession stand to earn points!

Something's Not Working!

Combine Accounts

Yes! Please contact us here with the AMC Stubs accounts you would like to combine. Be sure to let us know which account you would like to keep!

Communication

Want to stay in the loop? Update your communication preferences anytime under your "Account" tab in your AMC Stubs Dashboard Also make sure your email address is correct! Still not receiving emails? Check your Spam/Junk folder for our messages.

Earning Points

If you have questions about the balance of your AMC Stubs account, the guest services team at your local AMC Theatre would be happy to help you out. Otherwise, feel free to reach out with your concern here.

Points for advance movie tickets will remain pending until after your showtime. If you have additional questions about the balance of your AMC Stubs account, the guest services team at your local AMC Theatre would be happy to help you out. Otherwise, feel free to reach out with your concern here.

Don't worry, these things happen! We would be happy to add points for purchases you made in the last 30 days, as long as you have a receipt. Just take your receipt to the theatre and guest services will be happy to help you out. You can also send us your request here.

Points will expire after 1 year with no account activity. If you keep earning points, you keep extending the date! Expired points cannot be restored.

Enrollment

Unfortunately, you can't create an AMC Stubs account on 3rd party websites. We'd be happy to get you signed up here to start earning and saving today!

We can help with that! Please let us know here and we'll help you get access back to your existing account or help you create a new one.

We can help with that! Please let us know the inactive account number here and we'll get your account up and running!

Membership Cards

If you enroll into AMC Stubs Premiere in-theatre, you will receive a card kit during new membership enrollment. If you enroll into AMC Stubs Premiere online, you will receive a card kit within 4-6 weeks. Upgraded in theatre and would like a card? We've got you covered! AMC Premiere members can request a new card by submitting your account information here and we will send out a new card to you in 4-6 weeks. AMC Stubs Insider members do not receive a physical card; however, you can access your virtual card with ease using the AMC mobile app.

AMC Premiere members can request a new card by submitting your account information here and we will send out a new card to you in 4-6 weeks.

Your AMC Stubs card has seen better days? We'd be happy to get you a new one! AMC Premiere members can request a new card by submitting your account information here and we will send out a new card to you in 4-6 weeks.

Don't worry about a thing -- we've got you covered! AMC Stubs Premiere members can report a lost or stolen card here. All you have to do is submit a request, and we will deactivate your old card number and issue you a new card kit with a brand-new number. We will also transfer your existing balance and activity over to the new number so that you won't miss a beat in earning points and rewards!

Redeeming Points & Rewards

Any Active rewards will automatically be used during the next transaction. Are you missing rewards that you didn't authorize? Don't worry about a thing -- we've got you covered! AMC Stubs Premiere members can report a lost or stolen card here. All you have to do is submit a request, and we will deactivate your old card number and issue you a new card kit with a brand-new number. We will also transfer your existing balance and activity over to the new number so that you won't miss a beat in earning points and rewards!

We're sorry the rewards didn't apply to your purchase. AMC Stubs Premiere members can use their rewards for both ticket and concession purchases. AMC Stubs Insiders can apply their rewards towards a purchase at the concession stand. If you've been searching around for a perfect showtime the rewards may still be attached to a pending transaction. Please wait for 30 minutes before attempting another purchase and be sure to use the back button on our webpage navigation. Still having troubles applying your rewards? Please let a crew member know during your next visit to the theatre or feel free to contact us here.

Registration

We can help with that! Please let us know here and we'll get your account up and running!

We can help with that! Please let us know here and we'll get your account up and running!

Renew Your Membership

You can keep using your membership through the expiration date! Any additional memberships will add 12 months onto your existing membership. Please contact us here if you purchased multiple renewals by mistake.

We'd be happy to have you back as AMC Stubs Premiere member! Upgrade under "My Account" on your AMC Stubs dashboard or anytime at the theatre! Missing some time from your membership purchase? Please provide proof of purchase of your Premiere account here and we'll take a look.

Reset Your Password

Be sure to check your spam mailbox or promotional folders for the email. Double check your email address is correct before sending another password reset request here. Still not receiving the password reset email? You may need to register your account if you signed up at the theatre! Register here to take control of your account online! Still can't log in? Please contact us here.

Sorry something went wrong! Please clear your recent history/cache on your device and attempt to log in using the newly created password. Still can't log in? We'd be happy to help. Contact us here for assistance.

Using AMC Stubs Benefits

We're sorry that happened! We'd be happy to look into this for you. Please contact us with your order number here and we'll take a look!

View Your Account

Ready to use your rewards? Active rewards can be found in the "My AMC" section of on your AMC Stubs Dashboard under the points ring. Don't see any rewards? Convert your points anytime once you've hit 5,000 points for a $5 reward! Something missing? Tell us more here.

All your ticket purchases are stored in your AMC Stubs Dashboard under "Tickets." Points for concession purchases added to your account balance but the details are not visible in your dashboard.

Sorry for the troubles logging in! If you forgot your password or would like to change it, just click the "Forgot password?" link on the sign-in page here. Still not able to log in? You may need to register your account if you signed up at the theatre. Register your AMC Stubs account here to take control of your account online! Still can't log in? We can help here.

Sorry for the troubles logging in! If you forgot your password or would like to change it, just click the "Forgot password?" link on the sign-in page here. Still not able to log in? You may need to register your account if you signed up at the theatre. Register here to take control of your account online! Still can't log in? We can help here.

Still have access to your account? Your email address in listed under the "Account" tab on your AMC Stubs dashboard. Don't have access to your account? We'd be happy to get your account back up and running! Please contact us here and we can help restore access to your account!

Still have access to your account? Change your email address in your account under the "Account" tab on your AMC Stubs dashboard. No longer have access to your account and need assistance to adjusting your email address? Our theatre crew can help update your account during your next visit or please contact us here.

Using AMC Stubs

Earning Points

Earning AMC Stubs points is simple - just present your active AMC Stubs account (physical card, virtual card or AMC Stubs email address) during checkout at any AMC Theatre! Buying online or via the AMC mobile app is even easier - once logged in, you will automatically earn points on all your purchases!

All the power is in your hands! Once you have registered your membership online, you can log into your account here or via the AMC mobile app to view your current balance, see recent transactions, redeem rewards and manage your membership. Your local AMC Theatre would be happy to give you an update on your membership after each transaction as well!

Don't worry, these things happen! We would be happy to add points for purchases you made in the last 30 days, as long as you have a receipt. Just take your receipt to the theatre and guest services will be happy to help you out. You can also send us your request here.

Pending points occur when you have an advanced ticket purchase. Points for any future showtimes will be added to your account after your showtime.

Want to earn a reward even faster? We send offers to earn bonus points with qualifying purchases. Keep an eye on your mailbox, www.AMCTheatres.com, and our special offers here too!

We've got you covered! Points will expire after 1 year with no account activity. If you keep earning points, you keep extending the date!

Earning points is easy! Earn points with purchases at the box office, online ticket and concession purchases, the concession stand, and merchandise! Find out more specific details and exclusions here.

Redeeming Points & Rewards

You can easily turn your points into rewards, in increments of 5,000, at any time online or in the AMC mobile app by clicking the "Activate Reward" button on your AMC Stubs dashboard. You can also let your cashier know that you have points you would like to redeem, and they can take care of it for you! Once activated, rewards are automatically applied on your next transaction.

Rewards are valid for 270 days after activation. Rewards will automatically apply during your next purchase!

Ready to use your hard earned rewards? Premiere member's rewards will automatically apply during your next purchase for online tickets, at the box office or concession stand. Insiders can use rewards at the concession stand!

Using AMC Stubs Benefits

Simply present your large popcorn bag or tub and receipt to a crew member at the concession stand when requesting your refill and you?re all set!

As an AMC Stubs Premiere member, make sure that you always order a large size fountain drink or popcorn. Use your physical card, virtual card or AMC Stubs email address at the concession stand and your discount will automatically be applied! To receive size upgrades when purchasing popcorn and fountain drinks online on in our app, simply log in and make your purchase.

AMC Stubs members can save big when purchasing tickets to Tuesday showtimes at the box office, kiosks or online! Savings vary by location. Grab our special Tuesday popcorn and drink combo at the concession stand for a perfect movie pairing! Please note: Tuesday showtimes from December 22nd to January 2nd (12/22-1/2) are not eligible for Tuesday benefits. Find out more about our Tuesday special offers including exclusions here.

AMC Stubs Premiere members will have their fees waived every time! If you are an AMC Stubs Insider member, your fees are waived when you purchase four or more tickets at once. To have your fees waived when using amctheatres.com or the AMC mobile app, simply log in and make your purchase - your fees will automatically be waived at checkout. When using a 3rd party site (Fandango, movietickets.com, ATOM tickets) make sure that your AMC Stubs account number is applied to the purchase, and your fees will also be waived automatically.

Your AMC Stubs birthday offer will automatically be loaded onto your account during your birthday month (make sure you have a birthday listed on your account!). If not used, the birthday offer will expire at the end of the month. AMC Stubs Insider members will receive a free large popcorn, and AMC Stubs Premiere members will receive a free large popcorn and free large fountain drink. Simply include your birthday item(s) in your order and the price will automatically be deducted when ordering online or by using your AMC Stubs account at your local participating AMC Theatre.

We're glad you asked! Premiere service is a lane reserved exclusively for AMC Stubs Premiere members. Available at box office and concession stands at participating locations, this AMC Stubs Premiere member-only lane is designed to reward our Premiere members with outstanding, priority service!

Stay in the loop with via email and/or text messages! We'll periodically send you relevant member information such as newsletters, special promotions and advance movie screenings. Simply log into your account online and select "Account" on your AMC Stubs Dashboard. From there, you can select the types and methods of communication most valuable to you! You can also find out what's happening now here.

If there is a movie on our site or app that does not yet have advance tickets available, select “Remind Me,” and we’ll send you an email as soon as you can buy or reserve a ticket.