Frequently Asked Questions

AMC Theatres On Demand

About On Demand

The fun doesn’t stop when you leave the theatre. With AMC Theatres On Demand, we’re bringing even more movies to you! Rent and buy the latest movies and watch on your favorite devices.

You can find everything you need to know about AMC Theatres On Demand here!

To use On Demand, you need to be logged into your AMC Stubs account. If you’re not a member, you can sign up for a free AMC Stubs Insider account here.

AMC Theatres On Demand doesn’t require a paid subscription. You’ll pay as you rent and purchase across our selection of movies.

We’re glad you asked! With On Demand, you can rent or buy the latest movies anywhere, anytime, on your favorite device. You’ll also earn AMC Stubs points on every purchase, which can be used towards in-theatre rewards.

The AMC Theatres On Demand Terms and Conditions can be found here.

You can watch AMC Theatres On Demand on LG Smart TVs, Windows or Mac computers, Android or iOS mobile and tablet devices and Roku devices.

It’ll take around 60-90 days from when a movie releases in theatres until it’s on AMC Theatres On Demand.

AMC Theatres On Demand is provided by AMC Theatres and has no connection to the AMC Television Network.
At this time, AMC Theatres On Demand is not integrated with Movies Anywhere.

Activating a Device

Go to the homepage of your Roku device and in the search bar, search for “AMC Theatres On Demand” and select “Add Channel.” When opening the downloaded app on your Roku device, follow the on-screen prompts to finish the registration process.

Select the “Home” button your LG remote and scroll to the LG Content Store. Select “Apps & Games” and search for the “AMC Theatres On Demand” app. Select “Install” and click OK.  When opening the downloaded app on your LG TV, follow the on-screen prompts to finish the registration process.

You can either watch On Demand movies on the AMC Theatres app on iOS and Android devices. Or by going to the mobile version of amctheatres.com.

Device Management

AMC Theatres On Demand is on desktop and mobile web at www.amctheatres.com/ondemand, the AMC mobile app, LG Smart TVs, and Roku devices.

You may link up to 5 compatible devices to use AMC Theatres On Demand. Your device may only be registered to a single AMC Stubs account at a given time.

Check back often as we’ll be adding more eligible devices for AMC Theatres On Demand!

Membership

Yes, you must be signed into a valid AMC Stubs account to use On Demand. Not a member? Sign up for a free AMC Stubs Insider account here.

Yes you do! All AMC Stubs members (Insider, Premiere and A-List) earn 20 points for every $1 spent on On Demand movies.

At this time, AMC Stubs points cannot be redeemed towards On Demand movies.

To see purchases and products that are eligible toward the redemption of rewards, visit here.

A-List reservations can only be used for in-theatre movies.

If your AMC Stubs A-List or Premiere membership expires, you’ll be automatically be converted to the free AMC Stubs Insider tier. All your rewards and On Demand movies will be transferred over.

Movies

All your purchased movies and active rentals will be in your On Demand Library, which can be accessed under AMC.

You have 30 days to start watching your rental. Once you press play, you’ll have access to watch it for 48 hours.

As many times as you’d like during the timeframe of your rental.

On the movie page, you’ll see how much time you have remaining on your rental.

You can pre-order movies that are not yet available to watch On Demand. You will be charged at the time of the pre-order and will be sent an email when your movie is available to watch.

You’ll get an alert when your pre-ordered movie is available to watch.

It varies by title, but some movies are only available to rent for a limited time. Also, in most cases, movies will be available to buy a few weeks before they’re available to rent.

Rentals typically cost anywhere from $2-6 and purchases range from $10-$20, but pricing varies by movie.
When going to the movie page, click the “Rent” or “Buy” option and a popup of pricing options will appear.

Movies On Us Offer

To help you grow your AMC Theatres On Demand library, we are running this limited time promotion! When you rent or buy one movie from this list of movies, you will be qualified to receive an additional 3 On Demand movies on us.
You get to keep them in your On Demand Library!
This offer is valid until January 12, 2020 or while supplies last. Once qualified, movies must be redeemed by 11:59PM ET on January 13, 2020.
The link to redeem your movies on us will appear in the receipt of your qualifying rental or purchase. Follow that link and you’ll be taken to our website with instructions on how to redeem your movies!
This offer can only be used once.

Payment

A valid credit, debit, or gift card can be used towards On Demand movies. To save these payment methods to your account, go to “My AMC” and click “Wallet.”

On Demand movies are non-refundable. If there’s an issue with your movie and these FAQ’s don’t answer it, please contact us here for assistance.

The AMC Theatres iOS app does not support purchase at this time. You can play rented and purchased movies on your iOS device from the AMC Theatres app.

Your billing address is needed to calculate the appropriate tax.

Playback and Downloads

You’ll get an alert when your pre-ordered movie is available to watch.

  • 4K offers even more detailed and clearer pictures than HD and looks the sharpest on 4K-enabled televisions
  • HD has more pixels than SD for better detail and higher resolution, especially on larger screens
  • SD has lower resolution than HD or 4K, takes up less space on your device and uses less bandwidth

At this time, downloads are only supported on computers. Check back later because we’re working on an update to include mobile devices!

Go to your On Demand Library and select the movie you want to download. Then click on the download icon to download the movie to your device.

If you have an active rental, you can download to your device. You will have 30 days to start playing the rental and then 48 hours to watch once you’ve started.

Rewards and Benefits

Earning AMC Stubs points is simple – on every rented and purchased On Demand movie, all members will earn 20 points for every $1 spent. You can easily turn your points into in-theatre rewards, in increments of 5,000, at any time online or in the AMC mobile app by clicking the “Activate Reward” button on your AMC Stubs dashboard.  You can also let your cashier know that you have points you would like to redeem, and they can take care of it for you!  Once activated, rewards are automatically applied on your next transaction.

A-List reservations can only be used towards in-theatre movies.

We’ll occasionally send out promo codes to use towards On Demand movies. Be sure to have your communication settings turned on in order to receive these and other special On Demand offers and promotions!

Troubleshooting

If you’re experiencing frequent buffering with your On Demand movie, check your internet connection and make sure your device is connected properly. If you continue to experience problems, please contact us here.

Your movie will be played in the highest quality that can be delivered to your device over your internet connection. Depending on your wireless connection, the device may play your movie in SD, even if you purchased the 4K or HD version. If you’re experiencing bad video quality, check your internet connection and/or if your device is capable of streaming HD video.

We recommend an internet speed of at least 3Mbps when streaming On Demand movies.

Houston, we have a problem!  Generally, many errors can be resolved by clearing your internet cache, restarting your computer/device, or attempting your purchase/activity using a different device/browser (Google Chrome is the recommended website browser for amctheatres.com).  If you have tried these steps and are still experiencing issues, let us know here and we will be happy to assist you!

If you have additional questions, let us know here and we will be happy to assist you!